User forum for all things Toyota Entune

It is currently Sun May 31, 2020 11:59 pm

All times are UTC




Post new topic Reply to topic  [ 2 posts ] 
Author Message
 Post subject: entune system locked up
PostPosted: Sat Aug 18, 2012 2:53 am 

Joined: Mon May 07, 2012 11:23 pm
Posts: 2
I bought a 2012 toyota prius in March of this year. about 2 months ago toyota sent an entune flashdrive for me to install & update the entune system. The flashdrive locked up the entune system. I called the customer service number included with the flashdrive, they said to take it to the dealership where I got the car & they would install it for me. I took the car 4 weeks ago, they (after 5 hours) told me the computer to the entune system had a glitch in it & would have to be replaced. they said they would order it, that it should be in within 1 week & they would call me, I gave them my cell phone number. 1 week later-no call; another week later-no call; another week later-no call. I then took the car in for maintenance & asked what the status was on the repair of my entune system. The lady said "go have a seat & someone will come & talk to you". 2 hours later, I was told that they would have to order the harddrive to the entune system & they kept the flashdrive. I asked what happened to what they ordered before & that should be in by now. The guy responded that "Toyota canceled that order". Not only did toyota in a round about way say they were not going to fix it, but, noone at the dealership had the courtesty to even call me & tell me there was a problem & did not even try to reorder, knowing I did not have what I paid for to use in this new car!! They tell me that they have no idea how long it will take to get the new harddrive & that it was a nationwide problem! So why wasn't it reordered; why didn't they do something to fix what toyota broke!!! No help from this department. I will never buy a toyota car again & I plan to tell as many people about this as possible!!!
That system cost around $2000.00-worthless!!


Top
 Profile  
 
 Post subject: Re: entune system locked up
PostPosted: Sat Oct 06, 2012 10:16 am 

Joined: Sat Apr 14, 2012 9:10 am
Posts: 2
I was told over the phone by an Entune specialist that the over the air update was going to actually be a USB update and they were going to start sending them out to customers next week. Let me know if anybody gets one. buy a car


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group