Toyota Entune Forum

Waste of time to go to dealership. Issues is across the board for RAV4 2014 at least. I already tried couple cars at dealership and could reproduce this issue every time.

Toyota will need to fix the software.

I know this is a bit older thread, but has anyone found a fix for this issue. Just got a 2014.5 Camry SE and having the exact same issue. Tried an 8 GB drive full of about 2000 songs and after 15 minutes of "Gathering information from the device..." I just stopped it. I did get it to work with another drive with about 150 songs on it, but even that took 2-3 minutes to Gather the info.

Having to set random EVERY time is a royal pain. I've complained to Toyota NUMEROUS times and they don't seem to give a damn. They keep saying it goes into their national database and gets lost. The company does NOT have any feedback system in place to keep customers informed about the more common problems and complaints. It's also obvious that Toyota doesn't read similar complaints posted the their own forum.

I have the same problem with my music in my new 2016 Toyota Camry SE. I have all my music in my usb, so, when the radio is playing the music, and i turn off my car and start it up again, it forgets the album that it was playing. It only plays the last song that was in the memory and not the album. I took to the Toyota service center and they couldnt resolve the problem. they told me that i have to wait for an update from Toyota. That Sucks Toyota.

Shortly after buying my 2014 RAV4, I called & e-mailed Toyota, reported the bug to the dealership posted the problem here and in other forums. My dealership said they contacted their Toyota rep about this. Toyota has yet to respond to customers complaints about this problem. If you haven't already done so, contact the company at http://www.toyota.com/support/contact.html and/or report this bug to the dealership and ask them to tell their Toyota rep. My thinking is the more people complain about this the better chance there will be to get it fixed.

I did stumble on something awhile back but never really spent any time to prove it...

It seemed I had a group of songs with blank "album" fields and if I was playing one of those 60 songs when I powered down, I would still be able to scroll through those 60 songs after turning back on. I've been meaning to grab my memory stick and delete some more album names and see if the ones I edit then work properly.

Also annoyed that I can't do playlists on usb stick.

All my MP3's are tagged with the artist and song title only. I can scroll through the songs by title or artist but the lack of an album tag, doesn't have any effect and Entune forgets that random was turned on.

I have made several calls to Toyota who has tried to replicate the issue and they cannot.

I have emailed them several times.

Got a call this morning from someone at Toyota who insists that the problem has to be in the way in which files are being saved. She said she will send a usb with music on it - I'll be anxious to see that.

She said that in the USB mode, there should not even be a browse option showing. (?)

She also said that it should be possible to have folders.

I have an appt with the dealer on Wednesday so we'll see.

Thanks!! Please let us know how the music files are stored on the flash drive they send you.

When listening to MP3's on a data CD, my 2014 RAV4 DOES remember that the random was set when the vehicle is turned off and back on. So why can't the same be true for music being played from a USB stick?

Obviously the media types are different as well as the format - i.e. USB sticks must be FAT32 and CD's are UDF. I formatted a USB stick in UDF but Entune wouldn't recognize it.

Every time I've complained, Toyota's reply is "Your email has been documented at our National Headquarters. If we can be of further assistance, please feel free to contact us." Leaves one with the impression that Toyota doesn't really care about customer complaints. If they would tell us the cannot or will not fix the problem - LET US KNOW!!!!

Does anyone from Toyota actually read these forums?