Toyota Entune Forum

Bluetooth issues resolved (hopefully)
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Author:  rzidle [ Wed Oct 17, 2018 1:49 am ]
Post subject:  Bluetooth issues resolved (hopefully)

Before deleting the Bluetooth cache and Bluetooth data on my Samsung Galaxy S9, here are some of the problems I was having:

1. Scout live maps kept disconnecting, even in areas where there was a clear, strong phone signal. Often, the message, 'No network in this area' was displayed.
2. Difficulty connecting to other Entune 3.0 apps including Pandora (soon to be discontinued), Iheart Radio and Slacker. Frequent buffering and loss of connectivity in areas that had strong phone signals.
3. The audio from Iheart Radio, Slacker and Pandora kept shifting back to my phone instead of being played through the Toyota speakers.

I found that deleting the bluetooth cache and data on my Galaxy S9 cleaned up these errors, and it's been several weeks after cleaning the BT cache since my last problem. Follow the instructions in your specific phone user manual to learn how to clear the cache/data area. There may be a compatibility issue between versions of BT and your Entune system. The Samsung Galaxy S9 uses BT 5 while my 2018 Camry XLE Entune 3.0 uses BT 4. BT 5 is supposed to be fully backward compatible with BT 4 but maybe it's not perfect.

You will have to pair your phone and Entune 3.0 again after cleaning the cache. Hope this info is helpful to anyone experiencing the same problems.

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